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I have a problem using my SmartEmail to send and recieve arabic and farsi emails

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I have a problem using my SmartEmail to send and recieve arabic and farsi emails

Dear support team,
I have a host and I've created a mailbox for my client and tried to copy his contacts from gmail to new mailbox.
Now there is 2 problems:
1-He has his contact names in farsi and when I've converted them, all of the characters changed to "??"
e.g:name like حسن آقا changed to: ??????

2- when he tried to test his mailbox, he got his farsi emails in ??????, and he sent me a farsi email to prove it but all the characters changed to ??? like previous problem.

Please help me ASAP.

Thanks and Regards,
  • Replied by Jacob on Monday, February 06 2012, 02:32 AM · Hide · #1
    Dear Siroos,

    There is a solutions we had suggest on your Ticket.

    Please login to your email account. Go to Setting -> Account Settings -> Compose

    You will see Text Encoding change it to Arabic / UTF -8 and see this work out for you.
    Technical specialist HostASP
    Replied by ashkan on Monday, February 06 2012, 07:53 AM · Hide · #2
    Thanks a lot,
    Now it works Great;)
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